Questions and answers

You can try it free for 14 days. Your card is only verified; the first payment is taken when the trial ends. Cancel before then and you pay nothing.

Right after you sign up. Setup takes under a minute; the link to set your password appears on screen and in your e-mail.

No. Until you finish the steps in the “Before you go live” list on the Overview page and press “Open the site”, visitors see a “Coming soon” page.

Add your company details, logo and colours, the modules you sell, a payment method, your e-mail settings and your first products. The list on the Overview page shows the order; click any item to open the page you need.

No. Products → Tours → “Import from your current site” brings your tours over as drafts with their name, description, price and photos. You confirm the site is yours with a code sent to your e-mail. It works best with WordPress sites.

Yes. Add your domain under Settings → Domains and enter the DNS records shown on screen in your domain provider’s panel. The SSL certificate is issued automatically. Until then, your site runs on the free address you were given.

Eight: Turkish, English, German, French, Spanish, Italian, Portuguese and Danish. Each user picks their own language at the bottom of the menu.

The “How to” button at the top right of every page opens a short training video for that page. All 20 videos are under Help → User guide. If you still can’t solve it, write to us from Help → Platform support.

Yes. At demo.acentesitem.com a sample agency site and its panel are open to everyone; make a booking with a test card and see how it shows up in the panel.

There are 12 modules: tours, transfers, hotels, villas / bungalows, boat rental, car rental, visas, flight tickets, events and tickets, gift vouchers, requests and other services. In the 3 Modules package you turn on any three; in the other packages, all of them.

No. A module you turn off disappears from the site and the menus, but its products stay where they are. Turn it back on and everything returns.

You add both on the same Tours page; the difference is the “Multi-day tour with nights” switch in the tour form.

Products → Tours → “Add new”. Enter the title, category, duration, short and long description, meeting point, itinerary and price, then press “Save as draft”. Then upload the photos and press “Publish”.

A product in draft does not show on the site. When it is ready, “Publish” puts it on sale; you can take it off sale at any time with “Unpublish”.

Yes. Choose “On request” as the pricing type and the customer sends a request instead of paying. You add a price to the request in the panel and send a payment link.

Categories (e.g. “Boat tours”) appear in the filters and menus on your site. Locations (e.g. “Cappadocia”) make sure the right products come up when a customer searches. You find both in the Products menu.

As many as you like, in every package.

Depending on the product, you choose one of these pricing types:

Yes, for per-person products and package tours. You add age ranges: for example, ages 0–6 free and 7–11 half price. The customer chooses each child’s age when booking and the price is worked out automatically. Children older than the last age limit pay the adult price, and every booking needs at least one adult.

No. With these types the price is for the group or the vehicle, so age makes no difference.

In the tour’s “Seasonal prices” section, enter a date range and a percentage: for example, 20% more from June to August and 10% off from November to March. For hotels, villas and boats you enter the nightly or daily price for the season directly.

Add them with a name and price in the tour’s “Extras” section; the customer picks them when booking. An extra is charged once per booking; for per-vehicle products it is multiplied by the number of vehicles.

Sales and marketing → Discount codes → “New code”. You choose a percentage or fixed amount, the valid dates, a total usage limit, “once per customer”, a minimum basket value and which products it applies to. The customer types the code on the payment page.

Yes. Create a separate code for each; the list shows how many times each code was used and how much it sold. If you would rather pay commission, see the “Referral partners” feature (in the Marketing section).

Yes, with price groups. You give each group a discount rate; a logged-in sub-agent sees its own net price. Details are in the “Sub-agents (B2B) and back office” section.

Yes. The “Price summary” page lists every setting that changes what a customer or sub-agent pays, one sentence each; “Change” takes you to where that setting lives.

You enter prices in the currency you chose under Settings → Company, region and rates. Visitors pick one of 30 currencies on the site and see prices in their own currency; rates are updated every working day from official sources.

For a day tour, from the calendar; only days when the tour runs, that are not closed and that still have room can be chosen. For a package tour there is no calendar: the departure dates you entered appear in a list grouped by month.

In the tour form, untick the days it does not run under “Working days”; customers cannot choose those days.

Bookings → Calendar and closures → “Close dates”. Choose the start and end date and which product to close, then press “Close”. You can also click a day in the calendar and close it from there.

In groups. For tours it sets how many bookings (groups) you take per day; for transfers, how many vehicles go out. Leave it empty for no limit. The number of people in one booking is limited by the product’s “Maximum people” field. For package tours, capacity is the number of seats on each departure date.

Enter a number of hours in “Minimum notice (hours)” in the tour’s “Advanced” section; with 24, for example, tomorrow’s tour cannot be booked this evening.

Yes. Turn on “Ask for pickup time and address” on the tour; the customer then has to enter their hotel or address and a start time (for transfers, the flight’s landing time) on the payment page. When it is off, the address field stays optional. You enter the exact pickup time when you confirm the booking, and it reaches the customer in the confirmation e-mail.

Yes. Every booking you enter in the panel (phone, WhatsApp, GetYourGuide, Viator or uploaded by CSV) goes into the calendar and comes off that day’s capacity, so the site never oversells the same day.

In the event’s “Sessions and capacity” section, add the date, session time and ticket capacity. Tickets cannot be sold until a session is added.

Not for package tours and events: with “Every … in a date range” you choose the first and last date and the weekdays, and add them all at once. For day tours you don’t need to enter dates; the working days are enough.

Open the tour in Products → Tours and turn on the “Multi-day tour with nights” switch in the Price section. Fields appear for the number of nights, room prices, children’s prices, hotels, departure points and extra nights. After saving, add the departure dates; the tour cannot be sold until it has dates.

Per person, by room type: “Double room”, “Single room” and “In a triple room”. A room type you leave empty is not sold.

There is no separate supplement field. Enter the total per-person price for a single room in the “Single room” box. For example, if a double room is €300 per person and the single supplement is €90, enter €390 in “Single room”.

No. The customer doesn’t choose a room type but how many adults stay in each room. With 1 adult in a room the single price applies automatically, with 2 the double price and with 3 the triple price. If the “Single room” price is empty, a customer travelling alone cannot book that tour.

They choose the number of rooms and set up each one: 1–3 adults, up to 2 children and no more than 4 people in total per room. You decide the maximum number of rooms per booking (5 by default).

In the “Children’s prices (sharing with adults)” section you enter age limits and prices; for example, ages 0–1 free, 2–6 €90 and 7–11 €150. The customer chooses the child’s age. A child older than the last limit pays the adult price for the room type they stay in.

The adult pays the single room price and the child pays the children’s price for their age.

Yes. Add several hotels under “Hotel options”. The first hotel is the default; for the others, enter a per-person difference, or a negative amount for a cheaper hotel. Children who travel free pay no hotel difference. The difference varies by hotel, not by room type.

Yes. Add cities or pickup points under “Departure points” and enter a per-person difference for each (0 if there is none). The customer picks from the list and the difference is added to the price.

Yes. In the “Extra nights” section, enter the per-person nightly price by room type, the children’s price and the maximum number of nights you sell. If the maximum is 0, no extra nights are sold.

In the tour’s “Departure dates and seats” section, add a single date, or repeating dates with “Every … in a date range”. Each date has its own number of seats; a full date shows “Sold out” on the site, and when only a few seats remain a notice such as “Only 3 seats left” appears.

Yes. Enter a “Price change” on that departure date; it applies per adult. Seasonal prices (percentages) also work for package tours.

You mark dates that will not be cancelled because enough people have booked; the site shows “Guaranteed” next to the date, which gives customers confidence.

If you fill in “Minimum participants” and “Cancel if too few, days before”, this condition appears in the pre-information form and the contract, as the regulations require. You decide whether to cancel the tour; you then cancel the bookings in the panel and make the refunds.

Yes. The customer accepts both before paying; the contract is attached as a PDF to the first e-mail after payment. You add your own clauses in the contract tab under Products → Product settings.

Not after payment; package tours are cancelled by you, under the terms of the contract. The customer writes to you, and you cancel in the panel and choose the refund amount.

Yes. With “Passenger list” next to each departure date you download everyone travelling on that date, with their room arrangement.

First add airports, ports and areas in Products → Locations. Then, in Products → Transfers, choose the pickup and drop-off points and enter the per-vehicle price and vehicle capacity. A route counts in both directions, so you don’t need to add the return.

With per-vehicle pricing a second vehicle is added automatically and the price is worked out for two vehicles. For more than four vehicles, the customer sends a request.

Add and save the hotel in Products → Hotels, then use “Add room type / unit” to enter each room type’s name, how many rooms there are, the nightly price, how many people the price includes and the maximum number of people. For a season, you enter a separate nightly price with a date range.

Yes. Meal plans come from the Hotels tab in Product settings; you can also make a list just for one hotel. The price is added per person per night; enter 0 and it counts as included.

No. Paste that site’s iCal link into the “Calendars of other channels” section of the room, villa or boat; dates booked there close on your site automatically.

Yes. You enter the minimum number of nights, the Friday–Saturday price, a cleaning fee (charged once per unit) and a damage deposit. The deposit is paid on arrival; the site shows it for information.

Either. For day rental, enter a daily price; for hourly boat tours, an hourly price with minimum and maximum hours.

Yes. You enter pickup and return points (each with a fee per booking) and a one-way fee for returning the car somewhere else.

Yes. Each ticket type has its own price. The customer gets an e-ticket with a QR code; at the door you scan it with your phone on the panel’s “Ticket check” screen. You can also mark tickets as non-refundable.

In the Visa module you enter a service fee per application; you can include the consulate fee in the price or show it separately. After paying, the customer uploads their documents and you follow their status in the panel.

Yes. Connect your own Duffel account and live fares from hundreds of airlines appear on your site with your own markup; the ticket is issued automatically after payment.

Yes. Connect your Hotelbeds, RateHawk or Paximum account and sell those hotels with your own markup; the booking is made in your account and the voucher goes out automatically.

A customer buys a gift voucher on your site and the voucher code goes to the recipient. The recipient spends it by entering the code on the payment page.

With the “Requests” module the customer writes what they need; you send a quote and a payment link from the panel.

You do, directly. You connect your own payment account; we are not in between and take no commission on sales.

iyzico, PayTR, Sipay, Param, Craftgate, Stripe, Mollie and the virtual POS of 10 Turkish banks (Garanti BBVA, İş Bankası, Akbank, Ziraat, Halkbank, VakıfBank, QNB, Denizbank, TEB, Şekerbank). You add them under Settings → Payment methods.

With PayTR, Sipay, Garanti BBVA and QNB the card form opens inside your site. With the others, the customer goes to the provider’s secure payment page and comes back to your site after paying.

Yes. With “Test mode” ticked on the payment method, make a test booking with the provider’s test card. If everything works, untick it and enter your live details.

Yes, if your provider supports them: turn on “Offer installments” and enter your rates. The installment table appears on the payment screen based on the card number.

Yes. Turn on “Booking with a deposit” in the product’s “Advanced” section: the deposit can be a percentage or an amount per person, and you set how many days before the tour date the balance is due. 3 days before the due date, the customer automatically gets a payment link for the balance; if it is not paid, they get one more reminder.

Mark the payment as received on the booking; with the back office on, it is also written to the right cash or bank account.

For all products, in Products → Product settings; for a single product, in its “Cancellation and confirmation” section. Enter hours for tours and days for hotels and villas; 0 means no free cancellation. Your “Cancellation and refund policy” page is written from these settings automatically.

Yes, within the free cancellation period, from the booking page or their customer account. After payment, customers cannot cancel package tours, flight tickets, wholesaler hotels or non-refundable event tickets; you cancel those.

On the booking, press “Cancel” and choose the refund amount and method. With Stripe, the refund goes back to the card from here in one click. With other providers, make the refund in the provider’s panel and mark it as refunded on the booking; until then the booking stays in the “Refunds pending” list, so it is not forgotten.

After the time you choose (30 minutes to 3 hours) they get a “Your place is still available” e-mail, and a WhatsApp message if you have a template. Nothing is sent if the place has gone; if they come back with the old link, availability is checked again.

You get an e-mail, a notification appears on the bell at the top right of the panel, and the “Awaiting confirmation” count goes up on the Overview page.

Open the booking on the Bookings page, choose the guide, vehicle and pickup time in the “Assignment” section and press “Confirm and notify the customer”. The customer gets a confirmation e-mail that includes the guide and vehicle details.

Yes, a voucher with a QR code goes out by e-mail. You can also download it with the “Voucher” button on the booking page.

Bookings → “New booking”. Choose the product, date and number of people; the price fills in automatically, and you can change it if you agreed a different one. If the customer paid in cash, by bank transfer or by card terminal, mark it and press “Save and confirm”.

Yes. Choose “Send payment link” on the new booking. The customer gets the link and the place is held for 24 hours; once they pay by card, the booking moves to awaiting confirmation.

Yes. In Bookings → Other channels you can add them one by one or upload the CSV list you download from the channel’s panel; uploading the same booking again does not create a duplicate. Enter the gross amount and the channel’s commission, and your reports show what you really earned. Automatic import with Zapier or Make is also possible.

Yes. Someone you invite with the “Guide / driver” role sees only the tours assigned to them, on their phone.

You can print “Today’s run sheet” and “Tomorrow’s run sheet” from the Overview page. With the back office on, the operation sheets give you lists per driver, guide and hotel to download as PDFs or send by WhatsApp.

Press “Mark as completed”. The customer automatically gets a review request by e-mail and WhatsApp, including your Google and Tripadvisor links.

Yes. Connect your e-mail address (Gmail / Google Workspace, Yandex, Zoho, iCloud or hosting mail) with an app password under Settings → E-mail settings → “Account and inbox”. In Messages → Incoming messages, e-mails appear matched to their bookings, and your replies go out from your own address. E-mails are fetched every 5 minutes.

Yes. Connect your WhatsApp Business number and incoming messages land in the same inbox. The setup guide is under Settings → Integrations.

The easiest option is “Through the platform”; when the customer replies, the reply comes to you. You can also send them from your own e-mail account. You choose the sender name and the address that gets notifications under Settings → E-mail settings.

Yes, with your own NetGSM or İleti Merkezi account (Turkish SMS providers). If WhatsApp is also connected, WhatsApp is tried first and an SMS is sent if that fails; commercial messages are checked against İYS (Turkey’s marketing consent register).

No code needed. Under Website → Site design you choose the theme, a ready colour palette or your own brand colour, the font and logo, and one of six header and five footer designs. You see the changes in a live preview and publish when you like them.

If you sell day tours, activities and transfers, Classic works well; if you sell hotels and package tours, Tour operator. With “Preview on my site” you can see a theme on your own site before choosing it.

In the “Home page showcase” tab you choose the design of the top area (full-screen photo, video, photo slider, half screen or product collage), the headline and up to two buttons. In the “Page layout” tab you drag sections into order and hide them with the eye icon; you can also make a separate layout for phones.

Yes. You can choose one of 8 card designs for each product list, and a product page layout for each product.

Yes. Pages, menus, blog posts and the announcement bar at the very top of the site are all added from the Website menu.

11 languages come with ready translations, and you can turn on up to 28 in total. Arabic and Persian are shown right to left. You turn languages on and off under Website → Languages and texts.

No. Enter your DeepL key (free up to 500,000 characters a month) or Google key in the “Automatic translation” tab; the “Translate to all languages” button in the product, page, blog and category forms fills the empty fields, and you check and save. Texts are sent to the translation service only when you press the button.

Yes, in the “Texts” tab under Languages and texts.

Yes, they pick one of 30 currencies. Rates are updated every working day from the Central Bank of the Republic of Turkey and the European Central Bank. You also choose how prices and dates are written.

Like an app: photos swipe, the “Call” and WhatsApp buttons stay at the bottom of the screen, and payment takes just a few taps. We measure the site’s speed with Google Lighthouse every month.

A Google title and description for every product (with a search preview), an automatic sitemap, addresses in every language, Google Analytics 4, Meta Pixel and a Search Console connection.

Yes. The visitor report is ready in every package: how many people came, which product they looked at, how many reached checkout and how many bought, product by product. You also see where they came from (Google, Instagram, WhatsApp…), whether they used a phone or a computer, and their language. The day’s summary arrives in your inbox at midnight (or at 8 a.m. if you prefer).

No. The report uses no cookies and stores no IP addresses or personal data.

Yes, the “Your place is still available” reminder goes out automatically (see the Payments section).

When a tour is completed, a “How was it?” message goes out by e-mail and WhatsApp, with your Google and Tripadvisor links next to your own site. You approve reviews for your site in the panel.

Yes, for free. Connect your Facebook page and Instagram business account under Sales and marketing → Social media planner. Put posts on the calendar and they are published on their own at the right time. The “Share on social media” button on a tour prepares the caption, photo, link and hashtags.

Yes. Paste a two-line code into that site; your tours appear there with their prices, and payment is taken on your site. It works with WordPress, Wix and others.

Yes. A single page for your bio with WhatsApp, a call button and your featured tours is ready, and so is a printable QR code for every product. Visitors who come from a QR code show up separately in the report.

Yes, with “Affiliates (commission)”. You give each partner their own link; they earn the commission you set on every paid booking that comes through it and follow their earnings on their own page.

Yes. Gift vouchers sell well on your site, especially around Christmas, New Year and other holidays, and the recipient spends the voucher on your tours.

Yes, in every package. Add the sub-agent under Sales and marketing → Sub-agents (B2B) and choose its price group; the group’s discount sets the net price (new sub-agents start in the “Standard” group). The sub-agent’s users get an invitation; once logged in, they see their own net price in the booking box.

Yes. A sub-agent you allow can book on account up to the limit you set. They see their open balance in their own panel; when you receive their payment, you mark it in the panel.

A separate B2B address for sub-agents that is closed to the public (b2b.yourcompany.com), applications and approval, separate discounts by module and category in price groups, current accounts with credit limits and card top-ups, vouchers with the sub-agent’s own logo, and wholesaler hotels and flights sold at sub-agent prices.

Yes. Turn on the “B2B only” switch in B2B Pro and your site’s address becomes the partner login: visitors see only the partner login and the application form, public booking is closed and search engines no longer see the site.

A bookkeeping and operations area covering cash, bank and expenses, supplier accounts, booking costs and profit, operation sheets, guide and driver fees, and a document archive. It comes with the Pro and B2B Pro packages.

No. It shows where money comes from and where it goes, who you owe what, and what each tour earns. For official books and tax returns you keep working with your accountant; invoices can be issued automatically through Paraşüt (a Turkish invoicing service) and reports export to Excel.

No. Card payments taken on the site are written to the “Online payments” account automatically.

Open an account for each hotel, transport company, guide or sub-agent. When you add a cost with that supplier to a booking, the amount owed is written automatically, and it goes down when you pay. Each account is kept in its own currency; statements download as Excel files.

Yes. Add hotel, vehicle, guide and ticket costs to the booking and the profit and margin show at once. There are profit reports by month, product and module.

The days each person worked and their number of jobs in the month come from completed bookings automatically. You enter the fee per job once; the fee is written to their account in one click. The same month cannot be written twice.

Choose a day in Operation sheets; lists per driver, guide and hotel are ready. Download a PDF or send a list straight to the right person with the WhatsApp button.

Only users with the Admin or Accounting role see the money pages. The operations team sees only the operation sheets.

There are four: 3 Modules (three product types of your choice), Unlimited (all modules), Pro (Unlimited + back office) and B2B Pro (Pro + the sub-agent system). Current prices are in the Plans section of the home page; pay yearly and you pay for 10 months, with 2 months free.

The first 15 agencies pay 25% less than the plan price, and that price stays the same for as long as the subscription runs. The discount is applied automatically when you sign up.

No, we take no commission on any sale; you pay only a fixed monthly fee. There is no setup fee either.

The price you subscribe at stays the same for at least 12 months.

Yes, any time from the My account page.

You cancel in one click. Your site stays open until the end of the period you paid for; after that your data is kept for 30 days, so you can come back or take a backup. Then it is deleted for good.

You can ask for a refund within 14 days of your first payment.

When an agency that came through your invite link makes its first payment, your next monthly payment is refunded to you. The new agency also gets half of its first month back.

Yes. There are Admin, Operations, Accounting, Content and Guide / driver roles; each role sees only its own work. When the season ends, you can pause a user’s access in one click. The 3 Modules package has 3 users; the others have no limit.

Yes. The activity log shows who changed what and when, along with logins and failed password attempts.

Each agency has its own database and encryption key. You can turn on two-step login (Google or Microsoft Authenticator) and make it mandatory for the whole team. Backups are taken every night.

No. If we need to enter your panel for support, you give permission, and that permission lasts 24 hours at most.

The privacy notice, cookie policy, cookie consent, request form and deletion of data past its retention period come ready. In Turkey the texts follow KVKK (Turkish data protection law), outside Turkey the GDPR; if you host guests from the EU, you can also turn on the GDPR section. You are the data controller, so registrations such as VERBİS (Turkish data controller registry) and İYS are yours. The texts are templates; we recommend having your lawyer check them.

On servers in Turkey, in a database reserved for you.

Open a written request in the panel under Help → Platform support; you can attach screenshots and PDFs. The answer arrives in your panel and your e-mail within 1–3 working days. There is no phone support.

Write to us with a support request. If it can be done, we send a written offer with the scope, price and delivery time; nothing is charged unless you accept and pay.